huabeitech / agent-desk

What it does

• AI Agent support. AI replies first, with fallback, confirmation, tool calling, and human collaboration.
• Online conversation system. Visitor sessions, message send/receive, unread status, assignment, transfer, and close flows.
• Agent workspace. Agents can take over conversations, reply to users, transfer teammates, link customers, and create tickets.
• Knowledge-base RAG. Knowledge bases, documents, FAQs, chunking, vector retrieval, retrieval logs, and quality analysis.
• Answerability Gate. Checks whether retrieved content can support an answer; otherwise returns a fallback and recommends human support.